Our community service-designs for the 99%. A Service Design Sprint is a 4-day hackathon that brings together customers, employees, management and designers in a joint effort to improve a business service experience.
A human-centered research round that will shed light on user behaviors and reveal the service ecosystem. Your team will draft the consumer journey, discover trends, study the competition landscape, and more.
The sprint ideation round. Here your team, customers, and the sprint designers will cocreate ideas that address opportunities, fix problems, and improve the service's overall perceived quality.
Playground prototypes are co-participative experimentation sessions. Here we will be able to go beyond testing, allowing room for the customer to adjust and redesign.
Refinement round and the build backlog. The build backlog is a list of all strategic actions prioritized based on business constraints, brand alignment, and user impact.
Tune in to our community sprint stories and learn about their impactful business results.
Retail, franchisees, Startups and even Large enterprises are transforming and innovating their services with servicedesignsprints.com.
Sbarro is one of the largest Italian food chains in the world. Sbarro has 800 sales outlets in 33 countries and is headquartered in New York. Sbarro is a symbol of New York style pizza..
Agatha Systems is a startup that offers attraction marketing intelligence for e-commerce sites through an online platform.
ProjectHub is one of the most innovative consultancy firm in Brazil. It is a network formed by creative entrepreneurs and game-changing investors, with a shared goal to improve peoples’ lives and journeys.
Pasta Sugo is a family rotisserie restaurant that has been selling traditional Italian food in São Paulo's Vila Madalena neighborhood for 15 years.
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ServiceDesignSprints.com is a global open community of service designers and enthusiasts of service design. We certify designers as sprint masters and provide them with the business connections and tools they need to start a practice from scratch, anywhere on the globe, without having to surrender and fight for a nine to five cubicle in a design agency or large enterprise. On the other side, by doing this, we are putting service design within the reach of small and medium sized companies that do not usually purchase service design. For those, traditional service design agencies remain out of reach. The application of design to service has been a luxury of Fortune 500 companies and the like for more than two decades. Our dream is to end this with Servicedesignsprints.com. Our goal is to democratize service design on both ends, for both the designer and SMBs.
Tenny Pinheiro is a serial entrepreneur, author, designer and the founder of the #DesignThinkingForAll initiative servicedesignsprints.com. He is a also the creator of Hivelab.co, the first pre-accelerator program in the world to foster entrepreneurship through service design. He also serves as a mentor to startups, and advises Fortune 500 companies, NGOs and governmental agencies.
Founder and CEO. Renato Endo has made a career as chief service designer and project manager for Livework. Renato’s expertise in traditional service design projects has been instrumental in the creation of the sprint master’s management tools and training models.
As CEO of Servicedesignsprints.com, he is a leader in the SM community and makes sure to keep our SM's connected, honed, and up-to-date.
Founder and CMO. Alessandro Ng has studied both Telecom Engineering and Service Design. He has established a career both as a project manager and business manager for consultancies and large enterprises (In addition to being a 4th degree Karate Black Belt).
At SDS he is responsible for connecting the community to hubs of SMB's including retail associations, franchisee organizations, and the like.
At serviceDesignSprints.com we run the MVS, Minimum Valuable Service, model. Read more about the model and access its open source workbooks at : “The Service Startup ::
Design Thinking gets Lean”.
400 Laguna Street - 94102
Hayes Valley - San Francisco - CA
Hub Latin America
Innovation and Entrepreneurship Consultant and Professor in Brazil and North America. Holds a Masters in Design from Miami University. Being completely passionate about Design as a platform for social change, he founded DesignEducation.ca in Canada in 2006: a non-profit online school offering over 5,000 free resources nowadays. Gustavo is always looking forward to tackling new global challenges in partnership with local stakeholders :-D
Rua Haddock Lobo, 608
São Paulo, Brazil
Founder at Little Demon (Amsterdam). Juan works with companies on Strategic Design & Storytelling. He manages projects and develops concepts and innovation strategies for ventures and early entrepreneurs. As Head of SDS Hub Europe, Juan wants to inspire others and to encourage business owners & entrepreneurs to think as designers while assisting them to connect to the SM community in Europe.
Founder of Little Demon. Camilo is an Imagineer, brand storyteller, industrial engineer and entrepreneurship coach. He helps entrepreneurs, leaders and startups that have an ambition to design innovative and game changing services and experiences. Camilo has a Master's degree in Business Innovation (Disney experience design).
Wagdragerhof 8, 1019HB
Felipe is a service designer from Brazil. A Master’s student of Media Design at Keio University, he has faith in the power of good ideas. Felipe worked for 5 years as a magazine reporter and is involved in media-related initiatives in Japan. With Kohsuke Maekawa, he leads the development of the Japanese sprint master community and facilitates sprints.
Kohsuke Maekawa holds a Master of Media Design and a Bachelor of Laws. He has also studied Industrial Design and Design Engineering in New York and London as a part of exchange programme. He has worked for design consulting firm in Japan on projects that ranged from product, service, experience and corporate identity design. Coming from law background, it is very important for him to have both a logical and an emotional mind — and to have fun.
Izumi has worked in the design consultancy field since 2000 as a Project Manager/UX consultant in Automobile, manufacturing, retail and online and offline services. A Specialist in globalization and localization fields. Translated book, Visual Complexity by Manuel Lima. Certified Human Centered Design Professional of HCD-Net in Japan.
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