We sold all the customer experience and design agencies clichés and created an affordable way for small businesses to innovate and provide a great service experience.

Our community service-designs for the 99%. A Service Design Sprint is a 4-day hackathon that brings together customers, employees, management and designers in a joint effort to improve a business service experience.

Projection

A human-centered research round that will shed light on user behaviors and reveal the service ecosystem. Your team will draft the consumer journey, discover trends, study the competition landscape, and more.

Perspectives

The sprint ideation round. Here your team, customers, and the sprint designers will cocreate ideas that address opportunities, fix problems, and improve the service's overall perceived quality.

Playground

Playground prototypes are co-participative experimentation sessions. Here we will be able to go beyond testing, allowing room for the customer to adjust and redesign.

Polish off

Refinement round and the build backlog. The build backlog is a list of all strategic actions prioritized based on business constraints, brand alignment, and user impact.

“The sprint made possible the establishment of new customer service policies and quality assurance metrics that will allow us to create a better and stronger brand experience aligned with the local market.” 
- Fábio Calderon :: Sbarro
“The results were incredibly relevant. We believe we can start immediately implementing them and the whole process showed us that we can recover the magic from the past.”
- Maurício Freire :: CEO Vanilla Caffè
“Service design sprints are a new way to apply design thinking to businesses and the process is well adapted to be used by startups. Loved it!”

- Luisa Ribeiro :: Founder GEMA Accelerator

Tune in to our community sprint stories and learn about their impactful business results.

Retail, franchisees, Startups and even Large enterprises are transforming and innovating their services with servicedesignsprints.com

Startup / Accelerators

Retail / franchisees

Enterprises

Drop us a line to know more on how to servicedesignsprint

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We put service innovation at reach for SMB's and project teams with lean budgets. When investing in a service design sprint  you get both,  design thinking / service design education and project results. 
Every sprint is monitored by our quality assurance team and your results are guaranteed or we will deliver another sprint to you at no extra charge. Let us know about your interest in transforming your service experience with a service design sprint and we will contact you.
If you want to become a Sprint Master at servicedesignprints.com,visit our FAQ session

About us


ServiceDesignSprints.com is a global open community of service designers and enthusiasts of service design. We certify designers as sprint masters and provide them with the business connections and tools they need to start a practice from scratch, anywhere on the globe, without having to surrender and fight for a nine to five cubicle in a design agency or large enterprise. On the other side, by doing this, we are putting service design within the reach of small and medium sized companies that do not usually purchase service design. For those, traditional service design agencies remain out of reach. The application of design to service has been a luxury of Fortune 500 companies and the like for more than two decades. Our dream is to end this with Servicedesignsprints.com. Our goal is to democratize service design on both ends, for both the designer and SMBs.

Tenny Pinheiro

Tenny Pinheiro

Tenny Pinheiro is a serial entrepreneur, author, designer and the founder of the #DesignThinkingForAll initiative servicedesignsprints.com. He is a also the creator of Hivelab.co, the first pre-accelerator program in the world  to foster entrepreneurship through service design. He also serves as a mentor to startups, and advises Fortune 500 companies, NGOs and governmental agencies.

Renato Endo

Renato Endo

Founder and CEO. Renato Endo has made a career as chief service designer and project manager for Livework. Renato’s expertise in traditional service design projects has been instrumental in the creation of the sprint master’s management tools and training models.
As CEO of Servicedesignsprints.com, he is a leader in the SM community and makes sure to keep our SM's connected, honed, and up-to-date.

Alessandro Ng

Alessandro Ng

Founder and CMO. Alessandro Ng has studied both Telecom Engineering and Service Design. He has established a career both as a project manager and business manager for consultancies and large enterprises (In addition to being a 4th degree Karate Black Belt).
At SDS he is responsible for connecting the community to hubs of SMB's including retail associations, franchisee organizations, and the like. 

At serviceDesignSprints.com we run the MVS, Minimum Valuable Service, model. Read more about the model and access its open source workbooks at : The Service Startup :: 
Design Thinking gets Lean”.

ServiceDesignSprints.com
400 Laguna Street  - 94102
Hayes Valley - San Francisco - CA
goSprint@servicedesignsprints.com

Hub Latin America

Gustavo Machado

Gustavo Machado

Innovation and Entrepreneurship Consultant and Professor in Brazil and North America. Holds a Masters in Design from Miami University. Being completely passionate about Design as a platform for social change, he founded DesignEducation.ca in Canada in 2006: a non-profit online school offering over 5,000 free resources nowadays. Gustavo is always looking forward to tackling new global challenges in partnership with local stakeholders :-D

ServiceDesignSprints.com
Rua Haddock Lobo, 608
São Paulo, Brazil
gustavo@servicedesignsprints.com

Hub Europe

Juan Orozco

Juan Orozco

Founder at Little Demon (Amsterdam). Juan works with companies on Strategic Design & Storytelling. He manages projects and develops concepts and innovation strategies for ventures and early entrepreneurs. As Head of SDS Hub Europe, Juan wants to inspire others and to encourage business owners & entrepreneurs to think as designers while assisting them to connect to the SM community in Europe.

Camilo Gonzalez

Camilo Gonzalez

Founder of Little Demon. Camilo is an Imagineer, brand storyteller, industrial engineer and entrepreneurship coach. He helps entrepreneurs, leaders and startups that have an ambition to design innovative and game changing services and experiences. Camilo has a Master's degree in Business Innovation (Disney experience design).

ServiceDesignSprints.com
Wagdragerhof 8, 1019HB
Amsterdam, Netherlands
gosprint@servicedesignsprints.com

Hub Japan

Felipe Pontes

Felipe Pontes

Felipe is a service designer from Brazil. A Master’s student of Media Design at Keio University, he has faith in the power of good ideas. Felipe worked for 5 years as a magazine reporter and is involved in media-related initiatives in Japan. With Kohsuke Maekawa, he leads the development of the Japanese sprint master community and facilitates sprints.

ServiceDesignSprints.com
Tokyo, Japan
japan@servicedesignsprints.com

Kohsuke Maekawa

Kohsuke Maekawa

Kohsuke Maekawa holds a Master of Media Design and a Bachelor of Laws. He has also studied Industrial Design and Design Engineering in New York and London as a part of exchange programme. He has worked for design consulting firm in Japan on projects that ranged from product, service, experience and corporate identity design. Coming from law background, it is very important for him to have both a logical and an emotional mind — and to have fun.

Izumi Oku

Izumi Oku

Izumi has worked in the design consultancy field since 2000 as a Project Manager/UX consultant in Automobile, manufacturing, retail and online  and offline services. A Specialist in globalization and localization fields. Translated book, Visual Complexity by Manuel Lima. Certified Human Centered Design Professional of HCD-Net in Japan.

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